Frequently Asked Questions
Answers to the most common questions about our products and services
What is Al-Thaqeb Trading Company?
Al-Thaqeb Trading Company is a leading FMCG (Fast Moving Consumer Goods) distributor based in Kuwait, importing and distributing premium food brands from around the world since 1972.
Where is Al-Thaqeb located?
Al-Thaqeb is headquartered in Kuwait, serving retailers and businesses across the country with comprehensive distribution services.
What brands does Al-Thaqeb distribute?
Al-Thaqeb distributes over 25 international brands including Mars, McCormick, Milka, Cadbury, Nando's, Frank's RedHot, Ragu, Mission Foods, Campfire, Fage, Nature's Path, Sambazon, and many more across confectionery, sauces, pantry staples, and frozen categories.
What product categories does Al-Thaqeb offer?
Al-Thaqeb offers products across multiple categories including: Confectionery & Snacks (chocolates, candies, biscuits), Sauces & Condiments (hot sauces, mustard, BBQ), Pantry Staples (oils, cereals, yeast), Dairy & Frozen (yogurt, margarine, açaí), and Specialty items including pet food.
Does Al-Thaqeb carry organic or health-focused products?
Yes, Al-Thaqeb distributes health-conscious brands including Nature's Path (organic cereals), Sambazon (açaí and superfruits), and Fage (Greek yogurt).
How can retailers partner with Al-Thaqeb?
Retailers can contact Al-Thaqeb through the website contact form or WhatsApp to discuss distribution partnerships, wholesale pricing, and delivery arrangements.
Does Al-Thaqeb supply to supermarkets and restaurants?
Yes, Al-Thaqeb supplies to supermarkets, hypermarkets, convenience stores, hotels, restaurants, and cafes throughout Kuwait.
Can international brands partner with Al-Thaqeb for distribution in Kuwait?
Yes, Al-Thaqeb welcomes inquiries from international brands seeking distribution in Kuwait and the GCC region. Contact us to discuss partnership opportunities.
How can I contact Al-Thaqeb Trading Company?
You can contact Al-Thaqeb by visiting althaqeb.com, using the website contact form, or reaching out via WhatsApp for immediate assistance.
What are Al-Thaqeb's minimum order quantities?
Minimum order quantities vary by product and customer type. Supermarkets and hypermarkets typically order by pallet, while smaller retailers can order by case. Contact our sales team for specific MOQ details for your business.
Does Al-Thaqeb deliver throughout Kuwait?
Yes, Al-Thaqeb provides delivery services throughout all areas of Kuwait, including residential areas, commercial districts, and industrial zones. We operate a modern fleet with temperature-controlled vehicles to ensure product quality.
Are Al-Thaqeb products halal certified?
Yes, all products distributed by Al-Thaqeb comply with Kuwait's halal standards and regulations. We carefully select brands that meet Islamic dietary requirements and work only with certified suppliers.
What payment terms does Al-Thaqeb offer?
Al-Thaqeb offers flexible payment terms based on customer history and order volume. New customers typically start with cash on delivery, while established accounts may qualify for 30, 60, or 90-day credit terms. Contact our accounts department for details.
How does Al-Thaqeb ensure product quality and freshness?
Al-Thaqeb maintains strict quality control throughout the supply chain. We operate climate-controlled warehouses, conduct regular quality inspections, monitor expiry dates, and use temperature-controlled delivery vehicles. Our first-in-first-out (FIFO) system ensures maximum product freshness.
What is Al-Thaqeb's delivery schedule?
Al-Thaqeb typically delivers orders within 24-48 hours for stocked items. We operate 6 days a week (Saturday to Thursday) with scheduled delivery routes. Urgent orders can be accommodated based on availability. Contact our logistics team for specific delivery windows.
Does Al-Thaqeb accept product returns?
Yes, Al-Thaqeb accepts returns for damaged, defective, or near-expiry products according to our return policy. Products must be in saleable condition and returned within specified timeframes. Contact customer service to initiate a return or exchange.
How can I check product availability and pricing?
For real-time product availability and wholesale pricing, please contact our sales team directly via phone or WhatsApp. You can also submit a Request for Quote (RFQ) through our website with your desired products and quantities.
Does Al-Thaqeb offer promotional support for retailers?
Yes, Al-Thaqeb provides various promotional support including point-of-sale materials, product displays, seasonal promotions, and marketing materials. We work closely with retail partners to maximize product visibility and sales.
What warehouse and storage facilities does Al-Thaqeb operate?
Al-Thaqeb operates modern, climate-controlled warehouse facilities in Shuwaikh Industrial Area equipped with advanced inventory management systems, cold storage for frozen and chilled products, and dry storage for ambient goods. Our facilities meet international food safety standards.
Does Al-Thaqeb distribute outside Kuwait?
Currently, Al-Thaqeb focuses primarily on the Kuwait market. However, we work with partners in the GCC region and can facilitate cross-border distribution for select brands. Contact us to discuss regional expansion opportunities.